8/7/2023 0 Comments Bugzilla online![]() ![]() How will users (assignee, reporter etc.) fields be mapped between Jira and Bugzilla?.In Jira, the values for State, Priority and other similar fields may have different values as compared to Bugzilla. In Jira, the date or time zone can be different than it is in Bugzilla. For instance, in Jira, the description is WIKI whereas in Bugzilla it is text. Jira and Bugzilla, being two separate systems, store data differently.Data mapping between Jira and Bugzilla:.What happens when sync is down between updates? Is it fine if new issues created or updated in between are lost, until they are updated again? Do you expect sync to resume from where it stopped?.How will sync admin be notified of any failure? How will the admin retry a failed sync? The integration will result in sync failure, mostly caused by data mismatches between Jira and Bugzilla.How many projects? Is it required to integrate comments, attachments, relationships, and inline content?.Which issue types will need to be integrated?.Understand all data that is required to be integrated:.These are some examples of things that could be included in your integration requirements: Regardless of the approach you choose, you should start by defining your Jira-Bugzilla integration requirements, so that everyone understands the nitty-gritty of integrations and then chooses the right approach and solution. We have observed that organizations migrate to existing sync solutions after some time, usually due to time and resources required to develop and maintain a home-grown script-based solution. When thinking of developing an integration, one needs to think about sync failure – how will failures be communicated, how will a failed sync go for a retry Other potentially complex issues are the right mapping form Jira issue data to Bugzilla data, handling sync for complex data such as comments, attachments, linked issues, inline content. One of the biggest challenges of custom scripts is allocating time and resources to develop them - integrating seems to be a simple problem at first, but as one begins to do it, scope tends to grow exponentially. Develop your own sync solution - write custom scripts.For integrating Jira with Bugzilla, there are two broad approaches.
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